Not sure if you were ever sold an FSAVC (Free Standing Voluntary Contribution)? We can find out for you, even if you have no documentation of the pension.
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An FSAVC is a separate, additional pension plan away from your employer's pension. They were set up for people that wanted to put extra money away for their retirement.
Unfortunately, the way these FSAVCs were arranged, meant that the plan holder lost a lot of investment value in their pensions due to the high charges involved.
The main differences between the employer AVC and the FSAVC are the benefits involved. An employer AVC will have additional security due to being tied to your career, offer much lower costs and an opportunity to purchase 'additional years' service.
There were a number of different options to consider when it came to making additional contributions in relation to your pension.
Many advisors did not discuss all the options with the consumer, often not giving them enough information about other options that may have been more beneficial.
Many consumers who were sold an FSAVC were planning on remaining with their employer until retirement and did not require a portable pension product.
All employers that offered a final salary pension scheme offered an in house alternative that would have been more suitable for many consumers.
Many advisors did not take into account the level of experience consumers had.
An FSAVC may potentially have high returns but often comes with increased risk that didn't match the attitude of the customer.
The excessive transfer penalties with the FSAVC meant many consumers could not transfer the policy.
Many advisors did not discuss the high transfer penalties within the product.
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You do not need to use a CMC to make a complaint to a lender or other compensation scheme, such as the Financial Services Compensation Scheme (FSCS). If your complaint is not successful you can refer it to the Financial Ombudsman Service (FOS) yourself fee free.